Compo-Plug PartFinder — Terms of Service

Operated by: Sheanat Enterprise Business structure: Sole Proprietorship Contact: support.compoplug@gmail.com Effective Date: 13 August 2026 Last Updated: 13 August 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") form a legally binding agreement between you and Sheanat Enterprise, the sole proprietorship that operates Compo-Plug PartFinder ("PartFinder", "we", "us", or "our").

By accessing, registering for or using PartFinder, you agree to comply with these Terms, our Privacy Policy and our Refund, Return & Cancellation Policy.

If you do not agree with these Terms, you must not use PartFinder.

2. About PartFinder

Compo-Plug PartFinder is a technology-enabled marketplace discovery platform designed to help users find replacement parts and related products.

The platform may allow:

• Buyers to search for parts
• Sellers to publish listings
• Users to compare available listings
• Buyers to contact sellers
• Sellers to receive enquiries
• Users to submit ratings or reviews
• Sellers to create business/store profiles
• Users to report suspicious listings
• Users to participate in dispute processes
• Businesses to access premium or promotional services

3. PartFinder's Role

PartFinder is primarily a listing, search and discovery platform.

Unless a transaction is expressly completed through a payment or checkout service operated by PartFinder:

• PartFinder is not the seller
• PartFinder does not own the listed part
• PartFinder does not set the seller's price
• PartFinder does not take possession of the part
• PartFinder does not inspect every part
• PartFinder does not guarantee compatibility
• PartFinder does not guarantee authenticity
• PartFinder does not guarantee availability
• PartFinder does not guarantee that a seller will complete a transaction
• PartFinder does not hold money paid directly to a seller

The contract for an offline/direct sale is normally between the buyer and seller.

This marketplace structure is consistent with the approach taken by major marketplace platforms, which distinguish the platform's role from the underlying buyer-seller transaction. Jumia's Ghana marketplace terms, for example, expressly state that the marketplace provides the location for sellers and buyers while the sale contract is between buyer and seller.

4. Eligibility

• You must provide accurate information when creating an account.
• You must be legally capable of entering into contracts under the law applicable to you.
• Where a particular service requires users to be 18 or older, you must not use that service if you are below the applicable age.
• We may restrict access to certain services where age verification is legally or operationally necessary.

5. Account Registration

Some PartFinder features may require registration. You agree to:

• Provide accurate information
• Keep your account information current
• Protect your login credentials
• Not share your account unlawfully
• Not impersonate another person or business
• Notify us of suspected unauthorised access
• Accept responsibility for activity carried out through your account where reasonably attributable to you

We may suspend or terminate an account that violates these Terms.

6. Seller Accounts

Sellers may create profiles or listings to advertise parts. A seller is responsible for all information submitted through their account.

Sellers must ensure that:

• Their identity/business information is truthful
• Listings are accurate
• Prices are accurate
• Availability is accurate
• Images are reasonably representative
• Compatibility information is not misleading
• Items are legally owned or authorised for sale
• Listings comply with applicable laws

7. Listing Requirements

A listing should provide sufficient information for a buyer to understand what is being offered. Depending on the category, sellers may be required to provide:

• Product/part name
• Brand
• Model compatibility
• Part number
• Condition
• Price
• Quantity/availability
• Location
• Images
• Relevant seller information

PartFinder may edit, reject, restrict, unpublish or remove listings that violate these Terms.

8. Listing Expiration

PartFinder may cause listings to expire after a defined period, currently intended to be 30 days, unless the listing is refreshed or renewed.

We may modify listing duration in the future. Expired listings may be removed from search results or marked inactive.

9. Product Authenticity and Condition

PartFinder does not guarantee the authenticity, quality, condition, legality or ownership of every part listed by a seller.

Sellers must not list:

• Counterfeit parts
• Stolen goods
• Fraudulently obtained goods
• Illegal goods
• Parts that infringe intellectual-property rights
• Dangerous prohibited goods
• Products that violate applicable law

We may remove listings and suspend accounts where we reasonably believe these rules have been violated.

10. Buyer Responsibilities

Buyers should independently verify:

• Device model
• Part compatibility
• Part number
• Condition
• Price
• Availability
• Seller identity
• Warranty
• Return terms
• Delivery arrangements

You should not rely solely on a listing title or photograph when compatibility is critical.

11. Transactions Between Users

When a buyer contacts a seller through PartFinder and completes a transaction directly with that seller, the buyer and seller are responsible for agreeing on:

• Price
• Payment method
• Delivery
• Collection
• Warranty
• Return arrangements
• Replacement arrangements
• Other sale conditions

PartFinder is not automatically a party to such transactions.

12. WhatsApp and Third-Party Communication

PartFinder may provide a link or button allowing a buyer to contact a seller through WhatsApp.

Once users leave the PartFinder interface and communicate through WhatsApp or another third-party service, those communications are subject to the third party's own terms and policies.

Users should avoid sending passwords, financial credentials or unnecessary sensitive personal information through public or unsecured channels.

13. Payments

PartFinder may offer paid services such as Premium subscriptions, advertising, promoted listings or other platform services.

Where online payment is available, payment may be processed through third-party payment providers.

PartFinder does not normally receive or store complete payment-card details handled directly by the payment provider.

14. Subscriptions

Where PartFinder offers recurring subscriptions:

• The subscription price will be disclosed before purchase.
• The subscription will remain active for the applicable billing period.
• Recurring subscriptions may automatically renew unless cancelled.
• Cancellation normally prevents future renewal.
• Cancellation does not automatically refund the unused portion of the current billing period.
• Refunds are subject to the Refund, Return & Cancellation Policy and applicable law.

15. Disputes

Users may report disputes, suspicious listings or problematic transactions to PartFinder.

For offline/direct transactions, PartFinder may provide mediation. We may:

• Contact the parties
• Request evidence
• Review listing information
• Review platform records
• Issue warnings
• Restrict listings
• Apply account restrictions
• Suspend users
• Terminate accounts

PartFinder cannot guarantee recovery of money paid directly to another user.

16. User Content

"User Content" includes information, photographs, descriptions, reviews, ratings, logos and other materials submitted to PartFinder.

You retain ownership of content you lawfully own. By submitting content, you grant PartFinder a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format, distribute and use that content as reasonably necessary to operate, promote and improve the platform.

You represent that:

• You own or have permission to use the content
• The content is accurate
• The content does not violate another person's rights
• The content does not contain unlawful material
• The content does not contain malicious code

17. Prohibited Conduct

You must not:

• Publish counterfeit, stolen or illegal parts
• Publish intentionally misleading information
• Defraud another user
• Impersonate another person or business
• Harass, threaten or abuse users
• Upload malicious software
• Attempt to gain unauthorised access to accounts or systems
• Manipulate ratings or reviews
• Create fraudulent accounts
• Circumvent platform limits
• Use automated systems to abuse the platform
• Scrape or commercially redistribute PartFinder's database without permission
• Infringe copyright, trademarks or other intellectual-property rights
• Use PartFinder for unlawful activities
• Attempt to interfere with platform security
• Submit false dispute claims
• Use the platform in a manner that harms other users or the operation of PartFinder

18. Fraud and Safety

PartFinder may investigate suspicious activity. We may suspend an account while investigating suspected:

• Fraud
• Scams
• Identity misuse
• Counterfeit goods
• Stolen goods
• Payment abuse
• Repeated false listings
• Manipulation of platform systems
• Other serious violations

Where legally permitted or required, we may cooperate with law-enforcement or regulatory authorities.

19. Intellectual Property

The PartFinder name, logo, branding, software, interface, databases, original graphics, designs and other platform materials are owned by or licensed to Sheanat Enterprise or its relevant licensors.

You may not copy, reproduce, modify, distribute, sell or commercially exploit PartFinder's proprietary materials without written permission.

Product names, trademarks and images belonging to sellers or manufacturers remain the property of their respective owners.

20. Availability of the Platform

We aim to provide reliable service but do not guarantee that PartFinder will always be:

• Available
• Error-free
• Secure
• Uninterrupted
• Free from bugs
• Compatible with every device or browser

We may temporarily suspend features for:

• Maintenance
• Security
• Upgrades
• Technical problems
• Third-party service outages
• Other operational reasons

21. Third-Party Services

PartFinder may rely on third-party services, including:

• Payment providers
• Hosting providers
• Database providers
• SMS/OTP providers
• WhatsApp
• Cloud infrastructure
• Analytics services
• Other technology providers

We are not responsible for independent failures, policies or actions of third-party services outside our reasonable control.

22. Disclaimers

To the maximum extent permitted by applicable law, PartFinder provides marketplace discovery services on an "as available" basis.

We do not guarantee that:

• Every listing is genuine
• Every seller is trustworthy
• Every product is available
• Every product is compatible with your device
• Every product is correctly described
• A seller will complete a transaction
• A buyer will complete a transaction
• A transaction will be free from fraud
• A third party will honour its promises

Users are responsible for exercising reasonable caution.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Sheanat Enterprise and PartFinder shall not be liable for indirect, incidental, special or consequential losses arising from:

• Direct transactions between users
• Seller misconduct
• Buyer misconduct
• Incorrect listings
• Product defects
• Product incompatibility
• Counterfeit products
• Delivery arrangements made independently by users
• Third-party service interruptions
• Unauthorised conduct by another user
• Events beyond our reasonable control

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited under applicable law.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Sheanat Enterprise and PartFinder against claims, losses, damages, liabilities and reasonable expenses arising from:

• Your violation of these Terms
• Your unlawful conduct
• Your User Content
• Your violation of another person's rights
• Your transaction or dispute with another user

25. Account Suspension and Termination

We may suspend, restrict or terminate your account where we reasonably believe that you:

• Violated these Terms
• Provided false information
• Engaged in fraud
• Listed prohibited goods
• Abused other users
• Manipulated the platform
• Created security risks
• Engaged in conduct that may expose PartFinder or other users to legal or financial harm

Where appropriate, we may provide notice before termination, except where immediate action is reasonably necessary.

26. Effect of Termination

When an account is terminated:

• Your access to certain features may cease
• Your listings may be removed
• Pending platform services may be affected
• Information may be retained where required for legal, security, dispute or accounting purposes
• Obligations that by their nature should survive termination will continue

27. Privacy

Your use of PartFinder is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store and protect personal information.

28. Changes to These Terms

We may update these Terms from time to time. Material changes may be communicated through the website, application, email, SMS, account notifications or another reasonable method.

The updated Terms will take effect from the stated effective date. Your continued use of PartFinder after the effective date constitutes acceptance of the updated Terms to the extent permitted by law.

29. Governing Law

These Terms shall be governed primarily by the laws of the Republic of Ghana, subject to mandatory consumer-protection, data-protection and other applicable laws in the jurisdiction where a user is located.

Nothing in these Terms is intended to deprive a consumer or data subject of a mandatory legal right that cannot lawfully be excluded.

30. Dispute Resolution

We encourage users to contact us first so that we can attempt to resolve complaints informally.

For platform-related disputes, users should contact: support.compoplug@gmail.com

Where a dispute cannot be resolved informally, it may be referred to the courts or other competent dispute-resolution body having jurisdiction under applicable law.

31. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary, and the remaining provisions shall continue in effect.

32. Entire Agreement

These Terms, together with the Privacy Policy, Refund, Return & Cancellation Policy and any additional terms presented for specific services, constitute the agreement governing your use of PartFinder.

33. Contact Information

Compo-Plug PartFinder Operated by: Sheanat Enterprise Business structure: Sole Proprietorship Email: support.compoplug@gmail.com

For legal notices, complaints, account issues, privacy matters or platform support, please contact the above email address.

Last Updated: 13 August 2026