Compo-Plug PartFinder — Privacy Policy

Operated by: Sheanat Enterprise Business structure: Sole Proprietorship Platform: Compo-Plug PartFinder Contact: support.compoplug@gmail.com Effective Date: 13 August 2026 Last Updated: 13 August 2026

1. Introduction

Compo-Plug PartFinder ("Compo-Plug", "PartFinder", "we", "us", or "our") is a technology platform operated by Sheanat Enterprise, a registered sole-proprietorship business.

PartFinder provides a marketplace-style discovery service that helps users find, compare and contact sellers of mobile phone, tablet, laptop and other compatible electronic replacement parts and accessories.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you access or use our website, applications, services and related features.

By using PartFinder, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use PartFinder, we may collect the following information.

2.1 Information You Provide Directly

This may include:

• Full name
• Phone number
• Email address
• Business or store name
• City and country
• WhatsApp number
• Account information
• Seller/store information
• Product or part listing information
• Product photographs
• Store logos
• Identification or business-verification documents where you voluntarily apply for verification
• Ratings, reviews and feedback
• Dispute information
• Communications sent to us
• Transaction-related information
• Any other information you voluntarily submit through the platform

A phone number may be required for account registration and one-time-password verification.

2.2 Information We Collect Automatically

When you use PartFinder, we may automatically collect limited technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages and listings viewed
• Search activity
• Date and time of platform activity
• Referral information
• Security and diagnostic information
• Server and application logs

2.3 WhatsApp Interaction Information

PartFinder may provide "Chat on WhatsApp" or similar functionality allowing buyers to contact sellers.

We may record certain interaction events, such as the fact that a user clicked to contact a seller through WhatsApp and the listing associated with that interaction.

We do not claim ownership of or control over private conversations that occur between users on WhatsApp.

WhatsApp is a third-party service and its own privacy practices apply to information processed by WhatsApp.

2.4 Payment Information

Where PartFinder offers paid services, subscriptions, promotions or other online payments, payments may be processed through third-party payment providers such as Paystack.

We do not intentionally store your complete debit-card or credit-card details on our own servers where payment processing is handled directly by the payment provider.

Payment providers may independently collect and process payment information under their own terms and privacy policies.

3. How We Use Your Information

We may use information collected to:

• Create and maintain user accounts
• Authenticate users through one-time verification codes
• Publish and display seller listings
• Help buyers discover relevant parts
• Connect buyers and sellers
• Facilitate WhatsApp contact between users
• Process paid subscriptions and platform services
• Verify sellers or businesses where applicable
• Investigate reports, complaints and disputes
• Prevent fraud, scams, abuse and illegal activity
• Detect and prevent security threats
• Improve search, discovery and platform functionality
• Measure platform usage and performance
• Enforce account, listing and messaging limits
• Communicate with users about their accounts or transactions
• Send service-related notifications
• Send marketing communications where legally permitted and, where required, with your consent
• Comply with applicable legal and regulatory obligations
• Protect the rights, property and safety of PartFinder, its users and third parties

4. Legal Bases for Processing

Depending on the circumstances and applicable law, we may process personal information on one or more of the following bases:

• Your consent
• Performance of a contract or provision of a requested service
• Compliance with a legal obligation
• Protection of legitimate business interests
• Prevention of fraud and abuse
• Protection of users and platform security
• Another lawful basis permitted under applicable data-protection legislation

Where processing depends on consent, you may withdraw your consent where permitted by law. Withdrawal of consent does not necessarily affect processing that was lawfully completed before withdrawal.

5. Information Displayed to Other Users

PartFinder is a marketplace discovery service. Certain information must therefore be visible to other users to make the service useful.

Depending on your account and activity, this may include:

• Your name
• Business/store name
• Seller profile
• Publicly provided phone or WhatsApp contact information
• Seller location
• Product listings
• Product photographs
• Prices
• Availability information
• Ratings and reviews

You should not publish sensitive personal information in a public listing. We encourage sellers to use business contact details rather than personal information wherever possible.

6. Information Sharing

We may share personal information with:

6.1 Other Platform Users

Information included in public profiles, listings or seller contact features may be accessible to other users.

6.2 Payment Providers

Payment information necessary to complete a transaction may be processed by payment providers such as Paystack.

6.3 Technology and Hosting Providers

We may use third-party infrastructure providers, including database, cloud storage, hosting, security, analytics, communications and authentication providers.

For example, certain PartFinder information may be processed using services such as Supabase, Cloudflare, SMS/OTP providers and other infrastructure providers required to operate the platform.

6.4 Professional Advisers

Where reasonably necessary, information may be disclosed to lawyers, accountants, auditors, consultants or other professional advisers who are subject to appropriate confidentiality obligations.

6.5 Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a valid legal process
• Protect users
• Investigate fraud or criminal activity
• Protect our rights or property
• Prevent serious harm or security threats

We do not sell personal information to third parties.

7. International Data Transfers

Some service providers used by PartFinder may store or process information outside Ghana or Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

By using PartFinder, you acknowledge that technology providers used by the platform may process information in jurisdictions outside your country.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the service involved, safeguards may include:

• HTTPS/encrypted connections
• Access controls
• Authentication mechanisms
• Database security controls
• Restricted administrative access
• Secure payment processing
• Monitoring and security logging
• Verification of payment notifications
• Reasonable backup and recovery procedures

However, no internet service can guarantee absolute security. You are responsible for protecting your account credentials and should immediately contact us if you suspect unauthorised access to your account.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Maintaining active accounts
• Providing platform services
• Maintaining transaction and dispute records
• Preventing fraud and abuse
• Meeting legal, tax, accounting or regulatory obligations
• Resolving disputes
• Enforcing our agreements

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal obligations. Some information may remain in backups for a reasonable period before being permanently deleted or overwritten.

10. Cookies and Similar Technologies

PartFinder may use cookies, local storage, server logs and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve platform functionality
• Understand platform usage
• Improve security
• Measure performance
• Support analytics

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some features.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information where applicable
• Ask questions about how your information is processed
• Lodge a complaint with the relevant data-protection authority

Different rights and procedures may apply depending on whether you are located in Ghana, Nigeria or another jurisdiction.

12. How to Make a Privacy Request

To request access, correction, deletion or other privacy assistance, contact:

Email: support.compoplug@gmail.com

Please include sufficient information for us to identify your account and understand your request. For security purposes, we may need to verify your identity before fulfilling certain requests. We will handle legitimate requests within the period required by applicable law.

13. Children's Privacy

PartFinder is intended for persons who are legally capable of entering into agreements under applicable law.

We do not knowingly design the service for children or knowingly collect personal information from children for purposes unrelated to providing a lawful service.

If you believe a child has provided personal information to us without appropriate authorisation, contact us at: support.compoplug@gmail.com

14. Seller and Listing Information

If you create a seller account or publish a listing, you understand that information necessary to identify and contact your business may be publicly displayed.

You are responsible for ensuring that information you publish does not unlawfully disclose another person's personal information.

You must not upload identity documents, private financial information, passwords or other sensitive information into a public listing.

15. Third-Party Services

PartFinder may contain links, integrations or functionality provided by third parties.

Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of independent third-party services that we do not control.

16. Marketing Communications

Where permitted by applicable law, we may send information about PartFinder, new features, promotions, seller opportunities or other relevant services.

Where required, marketing communications will be based on your consent.

You may unsubscribe from marketing communications by following the instructions included in the communication or contacting us. Service and security communications may continue where reasonably necessary to operate your account.

17. Data Breaches

If we become aware of a personal-data breach that requires notification under applicable law, we will take reasonable steps to investigate, contain and remediate the incident and provide notifications to affected persons and/or relevant authorities where legally required.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may provide notice through the platform, email, SMS, account notification or another reasonable method.

The updated version will become effective on the stated effective date. Your continued use of PartFinder after the effective date means that you acknowledge the updated policy, subject to applicable law.

19. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of the jurisdiction in which the relevant data subject is located, together with the laws applicable to Sheanat Enterprise and its operation of PartFinder.

Nothing in this Privacy Policy is intended to remove or restrict a mandatory right provided to a data subject under applicable law.

20. Contact

For privacy questions, complaints or requests:

Compo-Plug PartFinder Operated by: Sheanat Enterprise Email: support.compoplug@gmail.com

Last Updated: 13 August 2026